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At Fibix, we are committed to ensuring customer satisfaction by offering a fair and transparent returns, exchanges, and refunds process. Our policy adheres to Google Shopping and free listing guidelines.
Returns
Do you accept returns?
Yes, we accept returns for both defective and non-defective products, provided they meet the following criteria:
- Condition: Only new, unopened products in their original packaging or products that have never been used are eligible for return.
- Return Window: Customers have 7 days from the delivery date to initiate a return.
Unboxing Video Requirement:
To process a return request, we require an unboxing video. This video must clearly show:
- The product and its original packaging.
- Any defects, damages, or issues with the product.
This step ensures a fair and accurate evaluation of the request.
Exchanges
Do you accept exchanges?
Yes, we accept exchanges for eligible products.
Process for Exchanges:
- Our courier partner, Delhivery, will arrange a pickup of the item to be exchanged.
- Once the product is received at our facility, we will review it for eligibility.
- After approval, we will dispatch the replacement product within 24 hours.
- If the request is rejected, customers will be notified via email with the reasons for the rejection.
Return Method
How to Return a Product:
- All returns must be initiated by mail.
- Customers can download and print the return label provided via email.
Return Label Cost:
- There is no cost for the return label or return shipping.
Restocking Fee
- There are no restocking fees for returned or exchanged products.
Refunds
Refund Processing Time:
- Once the returned product is received and verified, refunds will be processed within 7 days.
- Customers will be notified via email once the refund has been issued.
Support & Queries
For assistance with returns, exchanges, or refunds, please contact our support team:
- Email: support@fibix.in
- Phone: +91-8851981978
We value your trust and strive to make your shopping experience smooth and worry-free. For additional information or clarification, feel free to reach out to us.
